Terms of Service

By accessing or using the Veld AI platform, website, APIs, SDKs, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

The Service is provided by Wavestar Holdings LLC, a Delaware limited liability company ("Company," "we," "our," or "us"). If you do not agree to these Terms, you must not access or use the Service.

Veld AI is an email and meeting intelligence platform that connects to your Microsoft 365 environment via OAuth 2.0 and the Microsoft Graph API. The Service deploys 23 specialized AI agents to classify, route, summarize, and create actionable tasks from your email, calendar, and meeting data. Features include:

• Real-time email signal classification and intent detection
• Meeting transcript parsing and action item extraction
• AI-generated draft replies with human-in-the-loop approval
• Automated task creation, assignment, and routing
• Web dashboard, REST API, WebSocket events, and SDK access

You must provide accurate, complete, and current information during registration and keep your account information up to date. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access at security@veldai.io

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or pose a security risk.

4.1 Plans

• Starter (Free): Limited to 3 users, 5 active agents, and 1,000 signals/month. No credit card required.
• Professional: Per-user, per-month billing. All agents, unlimited signals, priority support.
• Enterprise: Custom pricing. Includes SSO/SAML, dedicated support, custom SLA, data residency options, and advanced security controls.

4.2 Billing & Renewals

Paid subscriptions are billed monthly or annually in advance. Subscriptions auto-renew unless cancelled before the renewal date. Prices may change with 30 days' written notice.

4.3 Cancellation & Refunds

You may cancel your subscription at any time from the dashboard. Upon cancellation, you retain access through the end of your current billing period. No refunds are provided for partial billing periods, except where required by applicable law.

4.4 Taxes

All fees are exclusive of applicable taxes (VAT, GST, sales tax). You are responsible for all taxes associated with your use of the Service, except for taxes on our income.

• Your Data: You retain all ownership rights to your data. We claim no ownership over any content you provide or that is processed through the Service.
• License to Process: By connecting Microsoft 365, you grant us a limited license to access, process, and analyze your data solely for the purpose of providing and improving the Service, as described in our Privacy Policy.
• Consent Revocation: You may revoke Microsoft 365 access at any time via Azure AD or the Veld dashboard. Revocation may limit or disable Service functionality.
• Data Export: You may export your data (tasks, signals, configurations) in JSON or CSV format at any time.
• Data Deletion: Upon account termination, your data will be deleted within 30 days, except where retention is required by law.

You agree not to:

• Use the Service for any unlawful, fraudulent, or malicious purpose
• Reverse engineer, decompile, or disassemble any part of the Service
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Upload or transmit viruses, malware, or other malicious code
• Interfere with or disrupt the Service or its infrastructure
• Resell, redistribute, or sublicense the Service without prior written consent
• Use the Service to send unsolicited messages (spam) or violate CAN-SPAM/GDPR
• Scrape, mine, or extract data from the Service for competitive purposes
• Circumvent any usage limits, rate limits, or security controls

Violation of this policy may result in immediate account suspension or termination.

The Service, including all software, algorithms, AI models, agent architectures, documentation, designs, logos, and trademarks, is the exclusive intellectual property of Wavestar Holdings LLC and is protected by US and international copyright, patent, and trademark laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for its intended purpose during the term of your subscription. This license does not include any right to:

• Modify, adapt, or create derivative works of the Service
• Use our trademarks, logos, or brand assets without written permission
• Access the source code of the Service (except via published APIs and SDKs)

Use of the Veld API and SDKs is subject to:

• Published rate limits per plan tier (documented at docs)
• API keys scoped to your organization with role-based permissions
• Prohibition against using the API for competitive intelligence gathering
• Attribution requirements when using our API in customer-facing products

• Target Uptime: 99.9% for Professional plans; 99.99% for Enterprise plans (measured monthly).
• Scheduled Maintenance: Announced 48 hours in advance; does not count toward downtime.
• SLA Credits: Enterprise customers may request service credits for SLA breaches as defined in their Enterprise Agreement.
• Exclusions: Force majeure events, Microsoft 365 outages, customer-side network issues, and abuse of the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WAVESTAR HOLDINGS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Wavestar Holdings LLC and its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your content or data processed through the Service.

• By You: You may terminate your account at any time via the dashboard or by contacting support.
• By Us: We may suspend or terminate your account for material breach, non-payment, or violation of the Acceptable Use Policy, with reasonable notice where possible.
• Effect: Upon termination, your right to use the Service ceases immediately. Data deletion occurs within 30 days unless you request an export.

We may modify these Terms at any time. Material changes will be communicated via email and/or in-app notification at least 30 days before taking effect. Your continued use of the Service after changes constitutes acceptance. If you do not agree with updated Terms, you must discontinue use of the Service.

• Governing Law: These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
• Arbitration: Any disputes arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
• Class Action Waiver: You agree that disputes will be resolved on an individual basis and waive any right to participate in a class action.
• Injunctive Relief: Either party may seek injunctive relief in any court of competent jurisdiction for IP violations or data breaches.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wavestar Holdings LLC.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• No Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms. We may assign our rights and obligations to a successor entity.